Agoda: I click the wrong hotel for my * years aniversa...
A Agoda customer review by GetHuman user ~Lee gulam from November 26th, 2017
Background on ~Lee gulam's case
GetHuman: ~Lee gulam - can you tell our other Agoda customers when your case took place?
~Lee gulam: Yeah. It was late at night, on November 23rd.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~Lee gulam a list of common Agoda problems)
~Lee gulam: "Complaint" was why I was trying to call.
~Lee gulam's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lee gulam: I click the wrong hotel for my * years aniversary for my gf and please help me with it...worst part I still get the wrong date for it for * diff hotels and I was told to pay at the counter for another stay
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~Lee gulam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lee gulam: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~Lee gulam: For that I would say one out of five.
GetHuman: And finally- any advice for other Agoda customers?
~Lee gulam: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lee gulam taken from his Agoda customer service problem that occurred on November 23rd, 2017.