Agoda: Waiting * days and still waiting for a agent...
A Agoda customer review by GetHuman user ~susan lloyd from November 26th, 2017
Background on ~susan lloyd's case
GetHuman: ~susan lloyd - can you tell our other Agoda customers when your case took place?
~susan lloyd: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~susan lloyd a list of common Agoda problems)
~susan lloyd: "Complaint" was why I was trying to call.
~susan lloyd's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~susan lloyd: Waiting * days and still waiting for a agent to contact me,
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~susan lloyd: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~susan lloyd: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~susan lloyd: For that I would say four out of five.
GetHuman: And finally- any advice for other Agoda customers?
~susan lloyd: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~susan lloyd taken from his Agoda customer service problem that occurred on November 24th, 2017.