Agoda: i am working in a IHG hotel and i have one paym...
A Agoda customer review by GetHuman user ~nabeel ahmed from November 26th, 2017
Background on ~nabeel ahmed's case
GetHuman: ~nabeel ahmed - can you tell our other Agoda customers when your case took place?
~nabeel ahmed: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~nabeel ahmed a list of common Agoda problems)
~nabeel ahmed: "Make a booking" was why I was trying to call.
~nabeel ahmed's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nabeel ahmed: i am working in a IHG hotel and i have one payment issue for the guest . and i am trying to reach agoda customer service but i cant i go online to search the contacts and i got but its not running without the reservation id which is with guest and the guest left already from the hotel.
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~nabeel ahmed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nabeel ahmed: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~nabeel ahmed: For that I would say three out of five.
GetHuman: And finally- any advice for other Agoda customers?
~nabeel ahmed: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nabeel ahmed taken from his Agoda customer service problem that occurred on November 23rd, 2017.