Air Canada Customer Reviews

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Air Canada Ratings Summary

SUPPORT QUALITY
2.1
OUT OF 5
COMMUNICATION
2.3
OUT OF 5
RESPONSIVENESS
38.8
MINUTES - AVERAGE
OVERALL RATING
2.1
OUT OF 5


See how Air Canada has done over time on our Air Canada ratings page.
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Recent Air Canada Reviews 1 - 15 of 28

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 by Anonymous - from 27 days ago

No one ever answered Read full review ›
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 by na - from 1 mo ago

Please AC you need a number to press that takes you to customer service. Read full review ›
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 by kj777 - from 1 mo ago

Once they actually answered, I was off in less than a minute. The only problem was that it took 16 minutes for them to pick up the phone in Read full review ›
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 by Anonymous - from 2 mos ago

m Read full review ›
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 by Tired Traveller - from 5 mos ago

Just the worst airline in North America. Read full review ›
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 by ljjl - from 5 mos ago

67 minutes and still waiting Read full review ›
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 by Peter - from 5 mos ago

The wait was excessive to say the least. No matter what time of day one calls ACthe message says they are experiencing more than normal cal Read full review ›
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 by irate customer - from 6 mos ago

Waited over an hour. Call was disconnected less than a minute after agent came on the line. Absolutely ridiculous!!!!! Read full review ›
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 by jay - from 7 mos ago

i HATE being put on wait for sooo long Read full review ›
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 by canadian guy - from 7 mos ago

air canada never has enough employees on the phones Read full review ›
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 by Anonymous - from 8 mos ago

The 0 didn't work Read full review ›
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 by jackb - from 8 mos ago

They don't care...don't believe, call or fly with them. Read full review ›
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 by booboo - from 8 mos ago

the employee had no idea what he was talking about. trying to change my flight was like rocket science to this guy Read full review ›
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 by Preston - from 9 mos ago

The French-speaking customer service person was very very professional and helpful. He provided us with all the help that we needed. Read full review ›
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 by Lexou - from 9 mos ago

The person I had on the phone was really helpful. I had very specific questions and got answers for all of them. Read full review ›
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