Air France Customer Reviews

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Air France Ratings Summary

SUPPORT QUALITY
2.1
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
19.3
MINUTES - AVERAGE
OVERALL RATING
2.6
OUT OF 5


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Recent Air France Reviews 1 - 15 of 22

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 by Dalraddy - from 4 mos ago

We arrived in Singapore after a horrible 11 hour flight pinned in two center, very narrow seats as if nailed in our coffins. Looking for Cu Read full review ›
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 by jenjen_az - from 8 mos ago

Air France cancelled my seat assignments for my honeymoon - 5k/ticket. now i have the option of a middle seat or sitting far away from my hu Read full review ›
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 by huey929 - from 9 mos ago

Getting the run around as one office says to call the other. Using the online form for a complaint is a joke. Read full review ›
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 by upset - from 10 mos ago

After sitting on hold for literally hours at a time, was disconnected, hung up on & told that we have to wait for luggage. file complaint on Read full review ›
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 by tr - from 1 yr ago

trying to get in touch with baggage claims not possible via this number Read full review ›
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 by karma - from 1 yr ago

thanks! Read full review ›
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 by Anonymous - from 1 yr ago

French speaking - swicthed to English on request, most helpful Read full review ›
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 by acz - from 1 yr ago

The first voice you hear is French (of course) but push 3 for English. I was switched quickly to a American DELTA agent who was very cordia Read full review ›
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 by flyboy212 - from 1 yr ago

it was a combined delta/air france agent, very helpful. I think they changed their system, I've called air france before and it was awful Read full review ›
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 by kg - from 1 yr ago

Awful customer service! Read full review ›
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 by erbre9 - from 2 yrs ago

sucks, you get the run-around. Read full review ›
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 by manolunga - from 2 yrs ago

unfriendly, unresponsive and most of all constantly trying to cut the session short. Read full review ›
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 by Anonymous - from 2 yrs ago

no response -- on hold Read full review ›
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 by Veronique - from 2 yrs ago

Totally worthless!... customer service numbers are just fake and just yoyo you back between #'s with no one ever answering!... The only way Read full review ›
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 by The Traveler - from 2 yrs ago

Air France has some real issues with customer service. I recommend other airlines as even with feedback that isn't positive they still rema Read full review ›
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