Air Miles: I have waited *** minutes. I am done. What a sc...
A Air Miles customer review by GetHuman user ~Usually Patient from November 24th, 2017
Background on ~Usually Patient's case
GetHuman: ~Usually Patient - can you tell our other Air Miles customers when your case took place?
~Usually Patient: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~Usually Patient a list of common Air Miles problems)
~Usually Patient: "Flight delayed" was why I was trying to call.
~Usually Patient's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Usually Patient: I have waited *** minutes. I am done. What a scam and wretched service. The website is impossible to reach for the new card and registration I needed. Done! Done ! Done!
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
~Usually Patient: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Usually Patient: I'd give them a three out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
~Usually Patient: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Miles customers?
~Usually Patient: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Usually Patient taken from his Air Miles customer service problem that occurred on November 19th, 2017.