The Airbnb person was friendly, warm and polite...
A AirBnB customer review by GetHuman user ~Joe Shea from November 27th, 2017
Background on ~Joe Shea's case
GetHuman: ~Joe Shea - can you tell our other AirBnB customers when your case took place?
~Joe Shea: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe Shea a list of common AirBnB problems)
~Joe Shea: "Overcharge/Strange charge" was why I was trying to call.
~Joe Shea's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe Shea: The Airbnb person was friendly, warm and polite, and I even enjoyed the bumper music!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Joe Shea: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe Shea: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Joe Shea: For that I would say four out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Joe Shea: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe Shea taken from his AirBnB customer service problem that occurred on November 19th, 2017.