Aiwa: The representative spoke very little English, a...
A Aiwa customer review by GetHuman user GetHuman-81319 from November 15th, 2017
Background on GetHuman-81319's case
GetHuman: GetHuman-81319 - can you tell our other Aiwa customers when your case took place?
GetHuman-81319: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Aiwa, and if so, how?
GetHuman: And which of these common Aiwa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-81319 a list of common Aiwa problems)
GetHuman-81319: "Where to buy" was why I was trying to contact.
GetHuman-81319's review of Aiwa customer service
GetHuman: So how would you sum up your experience for GetHuman's Aiwa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-81319: The representative spoke very little English, and told me where to find the AIWA manual online, which I already read and did not contain the information, she proceed to tell me that she could not further help me because Sony no longer makes AIWA products.
GetHuman: Let's quantify your experience contacting Aiwa. On a scale of 1 to 5, how easy is it go get help on a Aiwa problem?
GetHuman-81319: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-81319: I'd give them a five out of five on communication.
GetHuman: And what about Aiwa's ability to quickly and effectively address your problem?
GetHuman-81319: For that I would say three out of five.
GetHuman: And finally- any advice for other Aiwa customers?
GetHuman-81319: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Aiwa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-81319 taken from his Aiwa customer service problem that occurred on November 7th, 2017.