Alaska Airlines: I couldn't have asked for a more helpful, kind...
A Alaska Airlines customer review by GetHuman user ~MER in Montana from November 20th, 2017
Background on ~MER in Montana's case
GetHuman: ~MER in Montana - can you tell our other Alaska Airlines customers when your case took place?
~MER in Montana: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Alaska Airlines, and if so, how?
GetHuman: And which of these common Alaska Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~MER in Montana a list of common Alaska Airlines problems)
~MER in Montana: "Complaint" was why I was trying to call.
~MER in Montana's review of Alaska Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Alaska Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MER in Montana: I couldn't have asked for a more helpful, kind person that solved my situation! As always Alaska Airlines is the best!! I should know because I was an employee in Anchorage, Alaska...YEA Alaska Airlines!!
GetHuman: Let's quantify your experience contacting Alaska Airlines. On a scale of 1 to 5, how easy is it go get help on a Alaska Airlines problem?
~MER in Montana: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MER in Montana: I'd give them a four out of five on communication.
GetHuman: And what about Alaska Airlines's ability to quickly and effectively address your problem?
~MER in Montana: For that I would say three out of five.
GetHuman: And finally- any advice for other Alaska Airlines customers?
~MER in Montana: Call them early in the day or late. Don't forget any personal or account information you might need for Alaska Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MER in Montana taken from his Alaska Airlines customer service problem that occurred on November 13th, 2017.