Alaska Airlines: Zero wait time, knowledgeable representative

A Alaska Airlines customer review by GetHuman user ~MinLou from November 26th, 2017

Background on ~MinLou's case

GetHuman: ~MinLou - can you tell our other Alaska Airlines customers when your case took place?
~MinLou: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Alaska Airlines, and if so, how?
~MinLou: I used the 800-252-7522 number I found for on the GetHuman Alaska Airlines customer phone number page I was on: Alaska Airlines Customer Service Phone Number
GetHuman: And which of these common Alaska Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~MinLou a list of common Alaska Airlines problems)
~MinLou: "Cancel flight" was why I was trying to call.

~MinLou's review of Alaska Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Alaska Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MinLou: Zero wait time, knowledgeable representative
GetHuman: Let's quantify your experience contacting Alaska Airlines. On a scale of 1 to 5, how easy is it go get help on a Alaska Airlines problem?
~MinLou: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MinLou: I'd give them a five out of five on communication.
GetHuman: And what about Alaska Airlines's ability to quickly and effectively address your problem?
~MinLou: For that I would say four out of five.
GetHuman: And finally- any advice for other Alaska Airlines customers?
~MinLou: Call them early in the day or late. Don't forget any personal or account information you might need for Alaska Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MinLou taken from his Alaska Airlines customer service problem that occurred on November 16th, 2017.

Alaska Airlines

4.00 of 5 stars | 94 reviews

~MinLou's Alaska Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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