ITA Airways: Hello, *We got * tickets from Iran.Right now ,w...
A ITA Airways customer review by GetHuman user ~Ali mirsharifi from November 21st, 2017
Background on ~Ali mirsharifi's case
GetHuman: ~Ali mirsharifi - can you tell our other ITA Airways customers when your case took place?
~Ali mirsharifi: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Ali mirsharifi a list of common ITA Airways problems)
~Ali mirsharifi: "Flight delayed" was why I was trying to call.
~Ali mirsharifi's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ali mirsharifi: Hello, *We got * tickets from Iran.Right now ,we are in Canada.One of the passengers wants to return at april*th,but another one wants to stay ,and chages the departure date.In order to do that,we went to the travel agent .They told us thickets should be seperated first then you can change the date.Also,they told us we shold do it from Iran.However,the ticket's due is saturday April *th,and alitalia will be closed till saturday since it is holiday in Iran.The ticket number is *************.Ali Mirsharifi wants to return but Saeideh Siamaknia wants to change its date.I can not understand why both tickets have a same file ,and we need to seperate them.also,I was wondering what we are supposed to do now.*Sincerely*Ali Mirsharifi
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
~Ali mirsharifi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ali mirsharifi: I'd give them a five out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
~Ali mirsharifi: For that I would say five out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
~Ali mirsharifi: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ali mirsharifi taken from his ITA Airways customer service problem that occurred on November 13th, 2017.