ITA Airways: Excellent help on seat selection. The agent wa...
A ITA Airways customer review by GetHuman user ~Happy customer from November 21st, 2017
Background on ~Happy customer's case
GetHuman: ~Happy customer - can you tell our other ITA Airways customers when your case took place?
~Happy customer: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy customer a list of common ITA Airways problems)
~Happy customer: "Make a booking" was why I was trying to call.
~Happy customer's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy customer: Excellent help on seat selection. The agent was able to answer my questions and offered a very helpful suggestion. Very pleasnt to speak with.
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
~Happy customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy customer: I'd give them a five out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
~Happy customer: For that I would say two out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
~Happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy customer taken from his ITA Airways customer service problem that occurred on November 18th, 2017.