Alliant Energy: Rebate clerk denied my claim because they could...
A Alliant Energy customer review by GetHuman user ~out cold from November 26th, 2017
Background on ~out cold's case
GetHuman: ~out cold - can you tell our other Alliant Energy customers when your case took place?
~out cold: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Alliant Energy, and if so, how?
GetHuman: And which of these common Alliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~out cold a list of common Alliant Energy problems)
~out cold: "Complaint" was why I was trying to call.
~out cold's review of Alliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Alliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~out cold: Rebate clerk denied my claim because they could not find their appraisal sheet...
GetHuman: Let's quantify your experience contacting Alliant Energy. On a scale of 1 to 5, how easy is it go get help on a Alliant Energy problem?
~out cold: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~out cold: I'd give them a one out of five on communication.
GetHuman: And what about Alliant Energy's ability to quickly and effectively address your problem?
~out cold: For that I would say one out of five.
GetHuman: And finally- any advice for other Alliant Energy customers?
~out cold: Call them early in the day or late. Don't forget any personal or account information you might need for Alliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~out cold taken from his Alliant Energy customer service problem that occurred on November 18th, 2017.