Allstate Motor Club: am sure your records will confirm the dozens of...
A Allstate Motor Club customer review by GetHuman user ~TheJagGuy from November 19th, 2017
Background on ~TheJagGuy's case
GetHuman: ~TheJagGuy - can you tell our other Allstate Motor Club customers when your case took place?
~TheJagGuy: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Allstate Motor Club, and if so, how?
GetHuman: And which of these common Allstate Motor Club customer issues best describes the reason you wanted to talk to them?
(Shows ~TheJagGuy a list of common Allstate Motor Club problems)
~TheJagGuy: "None of those really matches why I wanted to call Allstate Motor Club that day." was why I was trying to call.
~TheJagGuy's review of Allstate Motor Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate Motor Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TheJagGuy: am sure your records will confirm the dozens of calls I made on Christmas Morning ref my account. I talked to people in Malaysia, India, the Philippines, and other exotic places. None spoke English well enough to communicate. I had to tell one guy * times how to spell "Texas" and he still didn't get it. After departing our home in Electra for a day trip to DFW area with kids, we experienced a blowout. When finally I connected with a Stateside person, they sent a kid out to help. He quickly informed me that even though I had a new full-size spare, it was low on air, and he couldn't either change it, nor air it up. The phone calls began again, with more of the same frustration. I finally had a guy from Big Daddy Wrecker of Wichita Falls call and told me that he would tow my car the ** miles back to my home, but it would cost ME $***.** Cash, even though your "Policy" says *** mile towing is paid for. I told him no. A passing motorist finally stopped, I paid him a $***.** bill, and he t
GetHuman: Let's quantify your experience contacting Allstate Motor Club. On a scale of 1 to 5, how easy is it go get help on a Allstate Motor Club problem?
~TheJagGuy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TheJagGuy: I'd give them a two out of five on communication.
GetHuman: And what about Allstate Motor Club's ability to quickly and effectively address your problem?
~TheJagGuy: For that I would say one out of five.
GetHuman: And finally- any advice for other Allstate Motor Club customers?
~TheJagGuy: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate Motor Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TheJagGuy taken from his Allstate Motor Club customer service problem that occurred on November 18th, 2017.