Amazon: buenos dias soy de venezuela mi nombre es vanes...

A Amazon customer review by GetHuman user ~vanessa gil from November 21st, 2017

Background on ~vanessa gil's case

GetHuman: ~vanessa gil - can you tell our other Amazon customers when your case took place?
~vanessa gil: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Amazon, and if so, how?
~vanessa gil: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~vanessa gil a list of common Amazon problems)
~vanessa gil: "Track order" was why I was trying to call.

~vanessa gil's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vanessa gil: buenos dias soy de venezuela mi nombre es vanessa gil estoy muy desecepcionada ya que recibi el telefono que compre en mal estado y llego da****ado quisiera saber si tengo alguna garantia puesto que el telefono estaba completamente abierto la pantalla no funciona
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~vanessa gil: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vanessa gil: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~vanessa gil: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~vanessa gil: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vanessa gil taken from his Amazon customer service problem that occurred on November 18th, 2017.

Amazon

4.14 of 5 stars | 1562 reviews

~vanessa gil's Amazon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amazon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amazon in any way.

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