Amazon: I just called to cancel a return and the repres...
A Amazon customer review by GetHuman user ~loyd gillham from November 26th, 2017
Background on ~loyd gillham's case
GetHuman: ~loyd gillham - can you tell our other Amazon customers when your case took place?
~loyd gillham: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~loyd gillham a list of common Amazon problems)
~loyd gillham: "Account access" was why I was trying to call.
~loyd gillham's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~loyd gillham: I just called to cancel a return and the representative was very courteous and helpful.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~loyd gillham: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~loyd gillham: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~loyd gillham: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~loyd gillham: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~loyd gillham taken from his Amazon customer service problem that occurred on November 16th, 2017.