cannot access aol live chat

A AOL customer review by GetHuman user ~Susanne Kendrick from November 21st, 2017

Background on ~Susanne Kendrick's case

GetHuman: ~Susanne Kendrick - can you tell our other AOL customers when your case took place?
~Susanne Kendrick: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to AOL, and if so, how?
~Susanne Kendrick: I used the 800-827-6364 number I found for on the GetHuman AOL customer phone number page I was on: AOL Customer Service Phone Number
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Susanne Kendrick a list of common AOL problems)
~Susanne Kendrick: "Cancel service" was why I was trying to call.

~Susanne Kendrick's review of AOL customer service

GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susanne Kendrick: cannot access aol live chat
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Susanne Kendrick: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susanne Kendrick: I'd give them a four out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Susanne Kendrick: For that I would say three out of five.
GetHuman: And finally- any advice for other AOL customers?
~Susanne Kendrick: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susanne Kendrick taken from his AOL customer service problem that occurred on November 13th, 2017.

AOL

2.29 of 5 stars | 349 reviews

~Susanne Kendrick's AOL Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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