AOL: problem not resolved, changing providers!

A AOL customer review by GetHuman user GetHuman-433297 from November 24th, 2017

Background on GetHuman-433297's case

GetHuman: GetHuman-433297 - can you tell our other AOL customers when your case took place?
GetHuman-433297: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman-433297: I used the 800-827-6364 number I found for on the GetHuman AOL customer phone number page I was on: AOL Customer Service Phone Number
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433297 a list of common AOL problems)
GetHuman-433297: "Change plan" was why I was trying to call.

GetHuman-433297's review of AOL customer service

GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433297: problem not resolved, changing providers!
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-433297: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433297: I'd give them a three out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-433297: For that I would say two out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-433297: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433297 taken from his AOL customer service problem that occurred on November 20th, 2017.

AOL

2.29 of 5 stars | 349 reviews

GetHuman-433297's AOL Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AOL, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AOL in any way.

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