American Airlines Baggage: information was good. delivery on promise poor...

A American Airlines Baggage customer review by GetHuman user GetHuman-374613 from November 23rd, 2017

Background on GetHuman-374613's case

GetHuman: GetHuman-374613 - can you tell our other American Airlines Baggage customers when your case took place?
GetHuman-374613: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to American Airlines Baggage, and if so, how?
GetHuman-374613: I used a help page I found on the GetHuman American Airlines Baggage customer service contact info page: Contact American Airlines Baggage Customer Service
GetHuman: And which of these common American Airlines Baggage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374613 a list of common American Airlines Baggage problems)
GetHuman-374613: "Cancel flight" was why I was trying to contact.

GetHuman-374613's review of American Airlines Baggage customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines Baggage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374613: information was good. delivery on promise poor. day later no tooth brush in RIC
GetHuman: Let's quantify your experience contacting American Airlines Baggage. On a scale of 1 to 5, how easy is it go get help on a American Airlines Baggage problem?
GetHuman-374613: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374613: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines Baggage's ability to quickly and effectively address your problem?
GetHuman-374613: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines Baggage customers?
GetHuman-374613: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for American Airlines Baggage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374613 taken from his American Airlines Baggage customer service problem that occurred on November 19th, 2017.

American Airlines Baggage

2.94 of 5 stars | 103 reviews

GetHuman-374613's American Airlines Baggage Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines Baggage, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines Baggage in any way.

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