American Airlines: This number worked like a charm. I requested a...
A American Airlines customer review by GetHuman user ~satisfied customer from November 27th, 2017
Background on ~satisfied customer's case
GetHuman: ~satisfied customer - can you tell our other American Airlines customers when your case took place?
~satisfied customer: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~satisfied customer a list of common American Airlines problems)
~satisfied customer: "Refund" was why I was trying to call.
~satisfied customer's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~satisfied customer: This number worked like a charm. I requested a call back and they returned my call in * minutes.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~satisfied customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~satisfied customer: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~satisfied customer: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~satisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~satisfied customer taken from his American Airlines customer service problem that occurred on November 19th, 2017.