American Airlines Customer Reviews - Page 2

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American Airlines Ratings Summary

SUPPORT QUALITY
3.8
OUT OF 5
COMMUNICATION
3.9
OUT OF 5
RESPONSIVENESS
13.2
MINUTES - AVERAGE
OVERALL RATING
3.9
OUT OF 5


See how American Airlines has done over time on our American Airlines ratings page.
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Recent American Airlines Reviews 16 - 30 of 128

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 by Anonymous - from 3 mos ago

Immediate answer after the required input Read full review ›
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 by anonymous - from 4 mos ago

my call was quickly answered, altho the info given re: upgrades/using points- was confusing as she spoke so fast and i had a hard time under Read full review ›
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 by Anonymous - from 4 mos ago

get human is awesome! only 1 minute wait time! Read full review ›
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 by Anonymous - from 6 mos ago

You should have operators or live chat support for refunds Read full review ›
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 by Anonymous - from 7 mos ago

This worked very well for me. The woman I spoke to was polite and capable. Read full review ›
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 by michael212 - from 7 mos ago

fastest way to get to speak with a human being instead of an endless series of prompts Read full review ›
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 by Anonymous - from 7 mos ago

very helpfull Read full review ›
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 by cupcrm - from 7 mos ago

I flew American Airlines from 1992 through 2011 for many many years and I used to go on First and Business Class and now they changed and it Read full review ›
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 by pinkdragonfly - from 8 mos ago

If this is the type of service to expect with American Airlines than tomorrow will be an event to remember & never fly with them again. Very Read full review ›
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 by Anonymous - from 8 mos ago

They could do nothing about website's inability to check in online - "sometimes it just does that, you'll have to check in at the airport." Read full review ›
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 by Anonymous - from 9 mos ago

horrific wait time Read full review ›
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 by Annoyed - from 9 mos ago

waited over a 30 minutes...no answer Read full review ›
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 by Anonymous - from 9 mos ago

stop asking for captcha when some1 is trying to help u by giving feedback...bad user experience Read full review ›
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 by Anonymous - from 9 mos ago

. Read full review ›
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 by Anonymous - from 9 mos ago

Thanks guys. Gethuman staves off the depersonalization of technology Read full review ›
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