American Education Services: On hold for over hour

A American Education Services customer review by GetHuman user ~bi from November 25th, 2017

Background on ~bi's case

GetHuman: ~bi - can you tell our other American Education Services customers when your case took place?
~bi: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to American Education Services, and if so, how?
~bi: I used the 800-233-0557 number I found for on the GetHuman American Education Services customer phone number page I was on: American Education Services Customer Service Phone Number
GetHuman: And which of these common American Education Services customer issues best describes the reason you wanted to talk to them?
(Shows ~bi a list of common American Education Services problems)
~bi: "Repayment question" was why I was trying to call.

~bi's review of American Education Services customer service

GetHuman: So how would you sum up your experience for GetHuman's American Education Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bi: On hold for over hour
GetHuman: Let's quantify your experience contacting American Education Services. On a scale of 1 to 5, how easy is it go get help on a American Education Services problem?
~bi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bi: I'd give them a three out of five on communication.
GetHuman: And what about American Education Services's ability to quickly and effectively address your problem?
~bi: For that I would say four out of five.
GetHuman: And finally- any advice for other American Education Services customers?
~bi: Call them early in the day or late. Don't forget any personal or account information you might need for American Education Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bi taken from his American Education Services customer service problem that occurred on November 22nd, 2017.

American Education Services

3.67 of 5 stars | 20 reviews

~bi's American Education Services Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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