American Express: After speaking with * other AE reps without get...
A American Express customer review by GetHuman user ~Iris Adams from November 23rd, 2017
Background on ~Iris Adams's case
GetHuman: ~Iris Adams - can you tell our other American Express customers when your case took place?
~Iris Adams: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Iris Adams a list of common American Express problems)
~Iris Adams: "Complaint" was why I was trying to call.
~Iris Adams's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iris Adams: After speaking with * other AE reps without getting satisfaction, I finally got an understanding supervisor, Jackie Midgett who reviewed my account and could totally see the oversight and corrected an interest charge. Thank you, Jackie. AE needs more people like you!
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Iris Adams: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iris Adams: I'd give them a five out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Iris Adams: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express customers?
~Iris Adams: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iris Adams taken from his American Express customer service problem that occurred on November 14th, 2017.