American Express Customer Reviews - Page 2

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American Express Ratings Summary

SUPPORT QUALITY
3.4
OUT OF 5
COMMUNICATION
3.5
OUT OF 5
RESPONSIVENESS
7.6
MINUTES - AVERAGE
OVERALL RATING
3.7
OUT OF 5


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Recent American Express Reviews 16 - 30 of 47

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 by Anonymous - from 9 mos ago

nearly instant response from amex Read full review ›
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 by klim68 - from 9 mos ago

Is so hard to contact with you by email, I'm a member since 1990 and I cancelled my account 15 years ago. and now i wish to re active my car Read full review ›
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 by rick - from 10 mos ago

Amex customer service is reaching an all time low. Mumbai India is their center for fraud control. Guess how that script read. What a disast Read full review ›
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 by Anonymous - from 10 mos ago

Worked like a charm. Read full review ›
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 by Anonymous - from 10 mos ago

They don't have any humans left at American Express. I am dumping my Platinum card which I haveheld for more than 25 years. MY total wait ti Read full review ›
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 by eidel - from 10 mos ago

Keep saying "representative" no matter what the robot asks you to "verify." I got to a real person in about 1 minute. Read full review ›
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 by Fed Up with Am Ex - from 10 mos ago

I have a card through my company. About a year ago, we were issued new cards and AmEx has never gotten it right. They told me I have an outs Read full review ›
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 by Anonymous - from 10 mos ago

Helpful and quick, I was sent back to automated service to try to fill my request but it was not a problem. The product I wanted to order w Read full review ›
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 by govt employee - from 1 yr ago

outsourced drones that cannot address a problem, only read flip cards. require endless information from user but will not even disclose whe Read full review ›
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 by kmags - from 1 yr ago

very quick, pressed 0 three times to get to an agent. Thanks! Read full review ›
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 by Anonymous - from 1 yr ago

WORKED LIKE A CHARM--THANKS Read full review ›
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 by Anonymous - from 1 yr ago

they are out side united states trying to collect on my debt - BS Read full review ›
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 by hscchang - from 1 yr ago

To Whom It May Concern: I have received disrespectful, poor customer service from American Express, specifically from the CREDIT REVIEW DEP Read full review ›
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 by Anonymous - from 1 yr ago

The standard customer service numbers kept speaking only in Spanish after I would enter my card number, and then it would disconnect my call Read full review ›
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 by delaossa - from 1 yr ago

theur travel agent took an hour to discuss details and never called back to finalize the reservations. Upon requeting to talk to the offic Read full review ›
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