American Girl: it did not work

A American Girl customer review by GetHuman user ~mad lady from November 10th, 2017

Background on ~mad lady 's case

GetHuman: ~mad lady - can you tell our other American Girl customers when your case took place?
~mad lady : Sure. It was morning, on November 8th.
GetHuman: Did you reach out to American Girl, and if so, how?
~mad lady : I used the 800-845-0005 number I found for on the GetHuman American Girl customer phone number page I was on: American Girl Customer Service Phone Number
GetHuman: And which of these common American Girl customer issues best describes the reason you wanted to talk to them?
(Shows ~mad lady a list of common American Girl problems)
~mad lady : "Missing items" was why I was trying to call.

~mad lady 's review of American Girl customer service

GetHuman: So how would you sum up your experience for GetHuman's American Girl customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad lady : it did not work
GetHuman: Let's quantify your experience contacting American Girl. On a scale of 1 to 5, how easy is it go get help on a American Girl problem?
~mad lady : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad lady : I'd give them a five out of five on communication.
GetHuman: And what about American Girl's ability to quickly and effectively address your problem?
~mad lady : For that I would say four out of five.
GetHuman: And finally- any advice for other American Girl customers?
~mad lady : Call them early in the day or late. Don't forget any personal or account information you might need for American Girl to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad lady taken from his American Girl customer service problem that occurred on November 8th, 2017.

American Girl

3.33 of 5 stars | 20 reviews

~mad lady 's American Girl Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Girl, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Girl in any way.

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