American Home Shield Customer Reviews

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American Home Shield Ratings Summary

SUPPORT QUALITY
2.2
OUT OF 5
COMMUNICATION
2.5
OUT OF 5
RESPONSIVENESS
26.4
MINUTES - AVERAGE
OVERALL RATING
2.6
OUT OF 5


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Recent American Home Shield Reviews 1 - 15 of 142

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 by Anonymous - from 3 days ago

The employees are rude and tell the customer anything to get off the phone. Read full review ›
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 by Anonymous - from 3 days ago

On June 22, 2015, I contacted AHS to request service to an AC unit not blowing cool air my rental property. Each time I have contacted the Read full review ›
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 by eragar - from 3 days ago

I entered information to request service online. I receioved a ticket number and name and number of service organizatiuon assigned. Left me Read full review ›
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 by Anonymous - from 5 days ago

just sit on hold for ever Read full review ›
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 by William Lee - from 5 days ago

The original contractor assigned did not solve the issue and I was charged $165.Our house was 87 degrees inside with outside temp.of 110.AHS Read full review ›
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 by Anonymous - from 10 days ago

WAS ON THE PHONE FOR THIRTY TWO MINUTES AND NO ONE ANSWERED DOES NOT EVEN ANSWER E-MAILS, WHAT IS GOING ON ??? The contracter who was suppos Read full review ›
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 by garry - from 12 days ago

on hold several times for close to an hour each time, no help, they could not get a AC contractor for 4 days, and then told me they had one Read full review ›
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 by Why - from 17 days ago

I have never had such a hard time getting someone to take my money. I am now considering moving in home warranty elsewhere. Read full review ›
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 by Anonymous - from 25 days ago

Pressing 4 works! Executive Team had alternate plumber out within an hour of my call. Extraordinary service! Read full review ›
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 by Anonymous - from 1 mo ago

I would give a 0 if I could. Never had a human answer. Read full review ›
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 by Anonymous - from 1 mo ago

No one ever responded; I finally hung up and called back on another number. Read full review ›
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 by Anonymous - from 2 mos ago

I called on a Sunday for a water overflow in my kitchen and family room. I provided information to the agent for an approved AHS plumber who Read full review ›
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 by DAG - from 4 mos ago

They called me back within 10 minutes! Thanks Read full review ›
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 by brutalized consumer - from 4 mos ago

Have two contracts.Sent technician to wrong address, and the denied that it was possible. Read full review ›
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 by Anonymous - from 4 mos ago

They desparately need to hire more operators. I spent my entire lunch hour trying to get somebody so I could pay my service call fee upfron Read full review ›
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