American Home Shield Customer Reviews

HomeRead Customer ReviewsAmerican Home Shield Customer Reviews

American Home Shield Ratings Summary

SUPPORT QUALITY
2.3
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
25.2
MINUTES - AVERAGE
OVERALL RATING
2.6
OUT OF 5


See how American Home Shield has done over time on our American Home Shield ratings page.
Don't forget to weigh in
Add your review
Make sure you rate American Home Shield too - we need to keep each other informed!


Recent American Home Shield Reviews 1 - 15 of 110

Write your own review... 

 by Anonymous - from 18 days ago

Representative disconnected my call when I was explaining my issue. I have had this service for 7 to 8 years now and I think I may look arou Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Horrible. Read full review ›
Write your own review... 

 by SacramentoFamily - from 1 mo ago

We called for an emergency plumbing issue where our house got flooded. They didn't care and sent a plumber days later. Horrendous customer s Read full review ›
Write your own review... 

 by dee761 - from 1 mo ago

I have been a member since 2007 they do NOT honer their contract. They have horrible contractors that trys to take advantage of women. My ac Read full review ›
Write your own review... 

 by AHS does not care about ... - from 1 mo ago

The only thing AHS cares about is getting your money into their pockets.Kept getting the run around, 7 days so far and counting. Keep gettin Read full review ›
Write your own review... 

 by 4 gracie - from 1 mo ago

came to fix a/c, 2 weeks later had roof leak where they put new a/c, after 3 weeks of trying to get contractor to return I called a.h.s.they Read full review ›
Write your own review... 

 by Anonymous - from 2 mos ago

Refuses to cover associated costs with repair. What they say and what their contractor says doesn't agree. Read full review ›
Write your own review... 

 by Anonymous - from 2 mos ago

Option 4, no problems at all. Situation immediately resolved to my satisfaction. Read full review ›
Write your own review... 

 by Walter Lamar - from 2 mos ago

The 1st time we had any contact with American Home Shield was when our upstairs AC unit was freezing up. It took them 3 days to get a contr Read full review ›
Write your own review... 

 by Anonymous - from 2 mos ago

I have been an AHS customer for 13 years. Paid my premium each month and only used the service 3 times. The representatives at AHS just pa Read full review ›
Write your own review... 

 by susan - from 2 mos ago

Never fix the unit. Never works. every time they charge service fee of 75.00 Read full review ›
Write your own review... 

 by jackson - from 2 mos ago

worse people to deal with. Rude and disrespectful. No person of proper mind should use this company. Read full review ›
Write your own review... 

 by jack - from 2 mos ago

AHS knows how to make money.They are charging more service fees and premium every year but the quality of services has gone down. They contr Read full review ›
Write your own review... 

 by celine dove - from 3 mos ago

your company is very disrespectful and does not stand behind mission statement of your company I am still waiting from a call from your main Read full review ›
Write your own review... 

 by Anonymous - from 3 mos ago

Plumbing issues forced us to turn off the water to the house and we were told someone would help us within 3 hours on their preferred networ Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful American Home Shield information besides reviews

Most commonly sought information by American Home Shield customers looking for reviews