American Home Shield Customer Reviews

“Received the warranty with a home purchase. Did not want to renew it because we purchased all new appliances. Got the bill ignored it. Got a” Read full review ›

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by nina - from 2 mos ago

“I spoke with an agent who was very helpful and very prompt. We were done in less than 10 minutes.” Read full review ›

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by cyou later AHS - from 3 mos ago

“This company was horrible, service was bought as a gift. Never would have bought myself. They denied all issues on newly covered home. Wo” Read full review ›

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by NIGHTMARE - from 4 mos ago

“What a nightmare!!!!! Called in with an EMERGENCY to fix my refrigerator as I need it to store medicine. Was jerked around for a full WEEK. ” Read full review ›

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by shaboomg - from 4 mos ago

“I spoke to Beau and she understands what customer service is all about. She fixed the problem from the top down. AWESOME!” Read full review ›

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by Anonymous - from 5 mos ago

“I waited over an hour, then was told that everyone went to lunch. Then I called back, and was told that I needed to wait another hour becau” Read full review ›

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by Susan B - from 6 mos ago

“Using the callback system here really worked well - after spending over 10 minutes on the phhone trying to get a human, the callback system ” Read full review ›

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by Bons - from 7 mos ago

“Can't get in touch with a supervisor regarding the damage done to my property AND can't get someone here to repair a leaky pipe AND continua” Read full review ›

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by grumpy 1 - from 8 mos ago

“no problems at all, though this was the quickest I have gotten through, usually 'bout 5 min. have been with them since 2004 only had one pro” Read full review ›

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by Anonymous - from 8 mos ago

“Had to make 3 follow up calls .. Spent over 1 1/2 hours on hold...” Read full review ›

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by BlackFlame - from 8 mos ago

“Constantly horrible wait times on phone and email responses take days. Associates are vry courteous ONCE you can get through to someone. ” Read full review ›

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by Anonymous - from 9 mos ago

“please cancel and save your money ASAP” Read full review ›

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by SuziJones - from 9 mos ago

“AHS rep was snippy but placed a second request for service with Sears repair at my request. ” Read full review ›

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by Mu - from 9 mos ago

“This may be the worst customer service I have experienced in 20 years. The service representatives were rude, inflexible and insensitive” Read full review ›

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by Unhappy with AHS - from 9 mos ago

“My heat in my home stopped working last winter. It took 4 months to get it repaired. AHS sent out the same company 5 times and they could ne” Read full review ›

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