American Home Shield Customer Reviews

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American Home Shield Ratings Summary

SUPPORT QUALITY
2.2
OUT OF 5
COMMUNICATION
2.5
OUT OF 5
RESPONSIVENESS
25.4
MINUTES - AVERAGE
OVERALL RATING
2.6
OUT OF 5


See how American Home Shield has done over time on our American Home Shield ratings page.
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Recent American Home Shield Reviews 1 - 15 of 137

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 by DAG - from 1 mo ago

They called me back within 10 minutes! Thanks Read full review ›
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 by brutalized consumer - from 2 mos ago

Have two contracts.Sent technician to wrong address, and the denied that it was possible. Read full review ›
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 by Anonymous - from 2 mos ago

They desparately need to hire more operators. I spent my entire lunch hour trying to get somebody so I could pay my service call fee upfron Read full review ›
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 by anonymous - from 2 mos ago

borderline criminal Read full review ›
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 by Cynthia - from 3 mos ago

I finally hung up....I need service and can't get it. Read full review ›
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 by Anonymous - from 4 mos ago

waiting for outcome Read full review ›
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 by Anonymous - from 5 mos ago

I'm filing charges against them with the Tennessee Dept. of Insurance. 'Nuff said. Read full review ›
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 by s. dunn - from 5 mos ago

American Home Shield (AMS) sent a repairman from A U.S. Air to fix my central air conditioner in May 2013. He failed to diagnose the proble Read full review ›
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 by Anonymous - from 6 mos ago

The one-minute wait was on a Sun. a.m. at 10:30. I had waited on hold on Sat. a.m. for 15 mins. and had to hang up to go on with other comm Read full review ›
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 by Anonymous - from 7 mos ago

Just kept saying agent after each prompt and got a human the after the second time. Read full review ›
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 by Anonymous - from 7 mos ago

DISSAPPOINTED Read full review ›
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 by Anonymous - from 7 mos ago

This is my 3rd. request for my Refrigerator, the 1st svc. call the Accord Appliance your contracted with is Terrible! He came 8/20 and vacuu Read full review ›
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 by Anonymous - from 7 mos ago

The associate was very helpful and did her best to get me the help that I needed. Read full review ›
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 by Anonymous - from 8 mos ago

Representative disconnected my call when I was explaining my issue. I have had this service for 7 to 8 years now and I think I may look arou Read full review ›
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 by Anonymous - from 9 mos ago

Horrible. Read full review ›
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