American Home Shield: on hold for ** mins then disconnected. Pitiful

A American Home Shield customer review by GetHuman user ~not happy from November 19th, 2017

Background on ~not happy's case

GetHuman: ~not happy - can you tell our other American Home Shield customers when your case took place?
~not happy: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
~not happy: I used the 888-429-8247 number I found for on the GetHuman American Home Shield customer phone number page I was on: American Home Shield Customer Service Phone Number
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common American Home Shield problems)
~not happy: "Complaint" was why I was trying to call.

~not happy's review of American Home Shield customer service

GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: on hold for ** mins then disconnected. Pitiful
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~not happy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a three out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~not happy: For that I would say four out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his American Home Shield customer service problem that occurred on November 13th, 2017.

American Home Shield

1.53 of 5 stars | 125 reviews

~not happy's American Home Shield Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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