American Home Shield: your company is very disrespectful and does not...
A American Home Shield customer review by GetHuman user ~celine dove from November 22nd, 2017
Background on ~celine dove's case
GetHuman: ~celine dove - can you tell our other American Home Shield customers when your case took place?
~celine dove: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~celine dove a list of common American Home Shield problems)
~celine dove: "Setup service" was why I was trying to call.
~celine dove's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~celine dove: your company is very disrespectful and does not stand behind mission statement of your company I am still waiting from a call from your main head quarter offices please do not have a customer service rep call me especially the rude, disrespectful, want-to-be smart mouth of Howard Griffin it is people like him that makes your company lose customers
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~celine dove: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~celine dove: I'd give them a four out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~celine dove: For that I would say one out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~celine dove: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~celine dove taken from his American Home Shield customer service problem that occurred on November 20th, 2017.