American Home Shield: on hold several times for close to an hour each...

A American Home Shield customer review by GetHuman user ~garry from November 28th, 2017

Background on ~garry's case

GetHuman: ~garry - can you tell our other American Home Shield customers when your case took place?
~garry: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
~garry: I used the 888-429-8247 number I found for on the GetHuman American Home Shield customer phone number page I was on: American Home Shield Customer Service Phone Number
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~garry a list of common American Home Shield problems)
~garry: "Complaint" was why I was trying to call.

~garry's review of American Home Shield customer service

GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~garry: on hold several times for close to an hour each time, no help, they could not get a AC contractor for * days, and then told me they had one but a Work order number was not sent to the vendor or me, so i had to call back and wait on hold for another ** min
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~garry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~garry: I'd give them a five out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~garry: For that I would say two out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~garry: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~garry taken from his American Home Shield customer service problem that occurred on November 19th, 2017.

American Home Shield

1.53 of 5 stars | 125 reviews

~garry's American Home Shield Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Home Shield, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Home Shield in any way.

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