Amerihealth Insurance: Went to urgent care facility for my ** y*o daug...
A Amerihealth Insurance customer review by GetHuman user ~Chad from November 23rd, 2017
Background on ~Chad's case
GetHuman: ~Chad - can you tell our other Amerihealth Insurance customers when your case took place?
~Chad: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Amerihealth Insurance, and if so, how?
GetHuman: And which of these common Amerihealth Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Chad a list of common Amerihealth Insurance problems)
~Chad: "Renew coverage" was why I was trying to call.
~Chad's review of Amerihealth Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Amerihealth Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chad: Went to urgent care facility for my ** y*o daughter since the pediatrician's office was closed (after hours). Their computer system couldn't verify insurance, so they had to call Amerihealth. On hold for ** minutes, which delayed my daughter's care. Then I get a bill four months later from the urgent care facility seeking the amount Amerihealth is supposed to pay -- freaking insurance company hasn't paid them yet. Worst health insurance company ever -- avoid at all costs.
GetHuman: Let's quantify your experience contacting Amerihealth Insurance. On a scale of 1 to 5, how easy is it go get help on a Amerihealth Insurance problem?
~Chad: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chad: I'd give them a four out of five on communication.
GetHuman: And what about Amerihealth Insurance's ability to quickly and effectively address your problem?
~Chad: For that I would say one out of five.
GetHuman: And finally- any advice for other Amerihealth Insurance customers?
~Chad: Call them early in the day or late. Don't forget any personal or account information you might need for Amerihealth Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chad taken from his Amerihealth Insurance customer service problem that occurred on November 15th, 2017.