Ameriprise Financial: was really tough getting past voice prompts, it...
A Ameriprise Financial customer review by GetHuman user GetHuman-141196 from November 25th, 2017
Background on GetHuman-141196's case
GetHuman: GetHuman-141196 - can you tell our other Ameriprise Financial customers when your case took place?
GetHuman-141196: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Ameriprise Financial, and if so, how?
GetHuman: And which of these common Ameriprise Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-141196 a list of common Ameriprise Financial problems)
GetHuman-141196: "Get financial advice" was why I was trying to call.
GetHuman-141196's review of Ameriprise Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Ameriprise Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-141196: was really tough getting past voice prompts, it just loops. pressing * repeatledly got me to them.
GetHuman: Let's quantify your experience contacting Ameriprise Financial. On a scale of 1 to 5, how easy is it go get help on a Ameriprise Financial problem?
GetHuman-141196: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-141196: I'd give them a three out of five on communication.
GetHuman: And what about Ameriprise Financial's ability to quickly and effectively address your problem?
GetHuman-141196: For that I would say two out of five.
GetHuman: And finally- any advice for other Ameriprise Financial customers?
GetHuman-141196: Call them early in the day or late. Don't forget any personal or account information you might need for Ameriprise Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-141196 taken from his Ameriprise Financial customer service problem that occurred on November 21st, 2017.