Amtrak Customer Reviews

“PROBLEM - Amtrak online resvn system held/made unavail funds for total cost of reservns BEFORE confirmation or ticketing due to incorrect zi” Read full review ›

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by foundthisviatwitter - from 4 mos ago

“Less than 1 minute I had a human confirm my apointment on Xmas day! I called on Xmas even and had to wait only 3 or 4 mins. This is awesome” Read full review ›

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by TomG - from 5 mos ago

“no wait at all. the agent helped us change from a roomette to a handicapped room which actually cost less! She had very helpful suggestions” Read full review ›

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by chicagojulep - from 6 mos ago

“Was charged twice by Amtrak for one ticket, called customer service, she said it wasn't her problem and wanted my bank information. If it i” Read full review ›

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by Anonymous - from 6 mos ago

“Was charged twice by Amtrak for one ticket, called customer service, she said it wasn't her problem and wanted my bank information. If it i” Read full review ›

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by vh24 - from 6 mos ago

“I called to find out how to get a refund for a trip that Amtrak canceled. The woman was confused at first, but eventually figured out what ” Read full review ›

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by noprob - from 7 mos ago

“The agent was very helpful and efficient.” Read full review ›

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by LH Sample - from 8 mos ago

“Excellent response and information.” Read full review ›

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by Anonymous - from 8 mos ago

“it is hit or miss, either no wait time or a long time ” Read full review ›

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by Boopsie - from 8 mos ago

“I sat on hold for 15 minutes with the main Amtrak number and hung up in frustration and discomfort. i am disabled and calling is THE only w” Read full review ›

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