Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.2
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
7.9
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Anonymous - from 4 days ago

NO ISSUES Read full review ›
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 by richard - from 7 days ago

Phone breaking up. agent rude and confrontational, i hung up. (Spam word completely indecipherable the first time.) Read full review ›
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 by Former Amtrak Customer - from 9 days ago

Called to ask about getting a discount - a fare that is normally $15 somehow skyrocketed to $39. Talked with Elizabeth, who cut me off and Read full review ›
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 by Anonymous - from 9 days ago

Tried to argue the problem, even though he wasn't involved (had issue at station) and had no prior knowledge. He then promised someone would Read full review ›
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 by Anonymous - from 21 days ago

The Amtrak website crashed four times when I had filled out all the information. Finally I called this number. Problem solved and reservatio Read full review ›
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 by anonymous - from 22 days ago

so easy--great service- told me everything i needed to know in less than two minutes Read full review ›
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 by t - from 24 days ago

did exactly what it should Read full review ›
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 by anon - from 28 days ago

wow! Went through the phone tree via the tel. number on my ticket and was facing an 11 minute hold time. Called this number and solved it Read full review ›
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 by Anonymous - from 29 days ago

take the bus they have functioning websites Read full review ›
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 by Anonymous - from 1 mo ago

Customer Service answered my call and talked to a person within a minute with all questions answered. Very good. Read full review ›
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 by Anonymous - from 1 mo ago

Need the refunds department. If anyone has a direct number, that would be great! Read full review ›
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 by Anonymous - from 1 mo ago

Great Service Read full review ›
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 by Anonymous - from 1 mo ago

Excellent service and phone was answered very promptly. Read full review ›
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 by Anonymous - from 1 mo ago

Very helpful and friendly! Read full review ›
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 by Anonymous - from 1 mo ago

very short wait time and excellent service Read full review ›
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