Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.1
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.4
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by JCF - from 2 hrs ago

This cust. service no. is the best. Rep was great. Read full review ›
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 by moppen27 - from 6 hrs ago

Got a rep quickly and she was helpful Read full review ›
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 by Anonymous - from 2 days ago

The best customer experience possible. Efficient, polite, and fast Read full review ›
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 by Anonymous - from 4 days ago

The agent was very polite and answered my questions quickly. Read full review ›
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 by Anonymous - from 6 days ago

Man on phone was helpful, and polite, and had answers to my questions in less than 2 minutes. Read full review ›
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 by Anonymous - from 9 days ago

Great info, answered all my questions. Read full review ›
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 by Sai Ram - from 11 days ago

The first person who picked up this number helped me in locating Amtrak Express Shipping. You can also reach Amtrak Express Shipping at 800 Read full review ›
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 by MsJayEss - from 11 days ago

Spoke with Angela first. She gave me an incorrect number. Called back and spoke with Bruce. He called FOR ME. He was GREAT!!! Read full review ›
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 by albertoftrewes - from 12 days ago

Got a very quick and specific answer to my question. Read full review ›
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 by Anonymous - from 16 days ago

Fast, efficient and personable. Highly recommended Read full review ›
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 by jls - from 17 days ago

sad fact is they had to transfer me to refunds....and that had another wait Read full review ›
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 by nancie - from 21 days ago

Customer service was excellent rep was very patient and very clear on dates, times and fares. Read full review ›
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 by Anonymous - from 22 days ago

worked gret Read full review ›
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 by Anonymous - from 26 days ago

Hannah was efficient, but very fast & somewhat abrupt, having to repeat several times in order for me to write down the information Read full review ›
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 by Mary - from 28 days ago

in New Haven Conn train was delayed 2hrs 45min, during which there were several miscommuncations.Was told to call customer "relations" for a Read full review ›
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