Amtrak Customer Reviews

HomeRead Customer ReviewsAmtrak Customer Reviews

Amtrak Ratings Summary

SUPPORT QUALITY
4.1
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.5
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


See how Amtrak has done over time on our Amtrak ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Amtrak too - we need to keep each other informed!


Recent Amtrak Reviews 1 - 15 of 281

Write your own review... 

 by Anonymous - from 3 days ago

Fast, efficient and personable. Highly recommended Read full review ›
Write your own review... 

 by jls - from 4 days ago

sad fact is they had to transfer me to refunds....and that had another wait Read full review ›
Write your own review... 

 by nancie - from 7 days ago

Customer service was excellent rep was very patient and very clear on dates, times and fares. Read full review ›
Write your own review... 

 by Anonymous - from 8 days ago

worked gret Read full review ›
Write your own review... 

 by Anonymous - from 13 days ago

Hannah was efficient, but very fast & somewhat abrupt, having to repeat several times in order for me to write down the information Read full review ›
Write your own review... 

 by Mary - from 14 days ago

in New Haven Conn train was delayed 2hrs 45min, during which there were several miscommuncations.Was told to call customer "relations" for a Read full review ›
Write your own review... 

 by brandy - from 17 days ago

professional Read full review ›
Write your own review... 

 by Anonymous - from 17 days ago

VERY HELPFUL AND KIND Read full review ›
Write your own review... 

 by mason - from 19 days ago

all bussiness,very understanding,helpful above and beyond Read full review ›
Write your own review... 

 by labtech56 - from 20 days ago

very helpful Read full review ›
Write your own review... 

 by Ann - from 26 days ago

She was very friendly and answered all my questions. Read full review ›
Write your own review... 

 by Anonymous - from 26 days ago

I had a question about bike service on the train, which they were able to confirm quickly. Read full review ›
Write your own review... 

 by Anonymous - from 28 days ago

Good. Read full review ›
Write your own review... 

 by Anonymous - from 29 days ago

all great!! with the excetion of the Reno,Nv no answering their pone at all!! But te othrs were reatThanks! Read full review ›
Write your own review... 

 by Anonymous - from 30 days ago

answered right away after multiple automated announcements. Was great fast contact with a person. The person, however, didn't have much info Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Amtrak information besides reviews

Most commonly sought information by Amtrak customers looking for reviews