Amtrak Customer Reviews

HomeRead Customer ReviewsAmtrak Customer Reviews

Amtrak Ratings Summary

SUPPORT QUALITY
4.2
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.1
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


See how Amtrak has done over time on our Amtrak ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Amtrak too - we need to keep each other informed!


Recent Amtrak Reviews 1 - 15 of 281

Write your own review... 

 by Anonymous - from 2 days ago

very friendly, cheerful Read full review ›
Write your own review... 

 by Anonymous - from 3 days ago

Endless wait for no useful information Read full review ›
Write your own review... 

 by Anonymous - from 3 days ago

Could not talk to a live person, could not get questions answered, driving Read full review ›
Write your own review... 

 by suzilegal - from 3 days ago

i had to rebook a ticket only minutes before the departure and had no problem changing the ticket. great work! Read full review ›
Write your own review... 

 by Grace - from 5 days ago

Actually, my call was answered within 15 seconds and the woman I spoke to was very patient and helpful. Read full review ›
Write your own review... 

 by Greg - from 7 days ago

Personal service from a real live warm human being! Absolutely thrilling! Read full review ›
Write your own review... 

 by Anonymous - from 9 days ago

Thank you! Great service. Read full review ›
Write your own review... 

 by Anonymous - from 10 days ago

nice to talk to a human being. Excellent help.geonc Read full review ›
Write your own review... 

 by Anonymous - from 13 days ago

Thank you very much! I waited only a few seconds today with this number & received excellent help Read full review ›
Write your own review... 

 by Stephanie - from 13 days ago

Excellent customer service!! Read full review ›
Write your own review... 

 by Jwerthan - from 1 mo ago

Just needed a confirmation. Didn't have reservation number. Agent was very good. Very efficient. Read full review ›
Write your own review... 

 by ms charlie - from 1 mo ago

was blown away by how quickly the phone was answered and the information and kindness of the woman who helped me !! Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Shockingly Quick and extremely helpful. Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Outstanding service !! Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Outstanding service Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Amtrak information besides reviews

Most commonly sought information by Amtrak customers looking for reviews