Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.2
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.1
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Anonymous - from 9 hrs ago

Had to cancel rez for one person in party. Refunded within 2 minutes. Great service and communication. Read full review ›
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 by Anonymous - from 21 hrs ago

VERY HELPFUL Read full review ›
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 by Anonymous - from 10 days ago

I had excellent service compared to other customer services from Vicki Jackson. Knowledgable & good communicator. Read full review ›
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 by blahblahblah - from 13 days ago

thanks for the number. Amtrak sucks cause they don't have to run like a real business. This is a liberal talking, they should travel everywh Read full review ›
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 by nan - from 16 days ago

I didn't wait for long at all. Basically, I just listened to the automatic voice response first, then the staff just continued from there. G Read full review ›
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 by Tim - from 16 days ago

Amtrak is truly terrible. If I write any details of my issue, I'll just get more furious. Read full review ›
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 by tazzygirl - from 19 days ago

Easy, main Amtrak number rolls into voicemail on the weekend, this number got me right to a rep. Yay! Read full review ›
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 by barbiedollstar - from 23 days ago

I never took a train and the man who helped me was extremely patient and helpful. Read full review ›
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 by Anonymous - from 23 days ago

www.sad.com Read full review ›
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 by Anonymous - from 24 days ago

Great -easy Read full review ›
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 by Gilbert Richard III - from 24 days ago

I took a train From Riverside Cal. 02-28-14& my train attendent was Olga M Lopez she was great all the way too Chicago Il just wanted to let Read full review ›
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 by Anonymous - from 25 days ago

Very helpful - all my questions were answered. Read full review ›
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 by upset parent - from 26 days ago

The attendant couldn't help the fact that the train was running late and made no effort to discuss anything that Amtrak would try to do to m Read full review ›
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 by Anonymous - from 27 days ago

on hold twice for over 15 min each; never got anybody Read full review ›
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 by Anonymous - from 27 days ago

In and out quickly, it was great Read full review ›
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