Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.2
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.4
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Paula Finley - from 9 days ago

The lady was wonderful the service was great. I have always had great service from amtrak. Read full review ›
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 by Anonymous - from 12 days ago

Answered questions, gave me good answers Read full review ›
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 by Anonymouse - from 20 days ago

"this can't be blank" Read full review ›
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 by Anonymous - from 21 days ago

horrible Read full review ›
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 by loveamtrakbuthatautomate... - from 22 days ago

It takes WAY toooooo long to actually speak to a person. Worst service yet. I've recently moved and so have spoken to lots of customer ser Read full review ›
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 by Yvonne - from 27 days ago

A man named Warren at the Denver Station was extremely helpful and very courteous Read full review ›
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 by Anonymous - from 1 mo ago

fantastic customer service Read full review ›
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 by Anonymous - from 1 mo ago

Terrible Read full review ›
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 by curlytop - from 1 mo ago

I used this number twice within one week. Both times it felt I like I was on hold for less then a minute. Clearly this is a five star number Read full review ›
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 by M - from 1 mo ago

Very good and quick Read full review ›
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 by Anonymous - from 1 mo ago

Talking to a human being is so much better and effective than talking to a machine! Thank you for this option! Read full review ›
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 by Anonymous - from 1 mo ago

Answered my cancellation questions quickly. Read full review ›
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 by BlueG - from 1 mo ago

I had many questions and the Amtrak representative was very helpful. She even held a booking for me! Read full review ›
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 by Tattict - from 1 mo ago

I was about to hang up because I got the same recording at this number that I had just heard at another Amtrak number which had subsequently Read full review ›
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 by Anonymous - from 1 mo ago

great Read full review ›
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