Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.2
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
7.9
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Anonymous - from 1 day ago

Need the refunds department. If anyone has a direct number, that would be great! Read full review ›
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 by Anonymous - from 1 day ago

Great Service Read full review ›
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 by Anonymous - from 1 day ago

Excellent service and phone was answered very promptly. Read full review ›
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 by Anonymous - from 6 days ago

Very helpful and friendly! Read full review ›
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 by Anonymous - from 6 days ago

very short wait time and excellent service Read full review ›
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 by Nicole - from 10 days ago

Ms. Deana was warm, friendly, and professional. She answered all questions perfectly. Read full review ›
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 by Anon - from 13 days ago

Worked, even with high call volume due to Amtrak188 Read full review ›
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 by Anonymous - from 13 days ago

Was told to call to get update on friend in crash. Operator seemed not interest and said she could not helpo Read full review ›
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 by Anonymous - from 13 days ago

Solved things quickly and rebooked me Read full review ›
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 by Anonymous - from 13 days ago

my checked bag was left at the station of departure, I filled out claim, next day, strange story about how the bag was now on Amtrak buses t Read full review ›
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 by Anonymous - from 13 days ago

Amtrak had lost my checked bag, I was unable to get ahold of a person at Customer Relations~~waited 40 min & hung up. When my bag finally ar Read full review ›
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 by Armelle Rene - from 13 days ago

unfortunately traveling following day after derailed train and trying to get information to proceeed w/ amtrak or find other means to travel Read full review ›
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 by Anonymous - from 14 days ago

perfect! Read full review ›
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 by Anonymous - from 19 days ago

Answered my questions. Great attitude. Read full review ›
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 by Anonymous - from 19 days ago

excellent service Read full review ›
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