Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.2
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.3
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Trinn - from 11 days ago

No wait for human CS and no wait after transfer to Customer Relations. Set up my reservation with no trouble. A *wonderful* experience!!!!! Read full review ›
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 by Anonymous - from 12 days ago

representative patient and helpful Read full review ›
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 by Anonymous - from 21 days ago

agent was not helpful, rude, and refused to transfer me to a manager. Furthermore there is no direct dial to customer relations. Very frustr Read full review ›
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 by Anonymous - from 1 mo ago

Great Read full review ›
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 by Anonymous - from 1 mo ago

i have my son with me. here in a trainstation FAR from my destination, missing my fam.holiday event. because of a bus driver. "Hope" at the Read full review ›
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 by anagrammy - from 1 mo ago

Excellent response - the best! Read full review ›
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 by wskmosaic - from 1 mo ago

Very good. Quick referral to refund agent who got right on it. Read full review ›
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 by agrselectmember - from 1 mo ago

This phone number is for Amtrak Guest Reward Select Members. You must be a Amtrak Guest Rewards member with Select Status to use this number Read full review ›
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 by Archie - from 1 mo ago

There was a bit of misunderstanding on my part, but once we were both on the same page I got exactly what I needed. Many thanks! Read full review ›
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 by Fawn - from 1 mo ago

I have never traveled by Train,Julie answered all my questions....even the dumb ones and was very considerate. Read full review ›
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 by sweetsister - from 2 mos ago

The woman who helped was helpful and warm. She shared with me the disabled campion program and the rates available for disabled folks. I am Read full review ›
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 by Anonymous - from 2 mos ago

I was very pleased with the patience of my server. She answered all my questions more than once. Read full review ›
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 by Roman - from 2 mos ago

Customer service sucks when it comes to helping Guest Reward Members. I was charged $84 to MOVE from Bus Class to Coach because I made a mis Read full review ›
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 by Paula Finley - from 2 mos ago

The lady was wonderful the service was great. I have always had great service from amtrak. Read full review ›
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 by Anonymous - from 2 mos ago

Answered questions, gave me good answers Read full review ›
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