Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.1
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.4
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Anonymous - from 9 days ago

fantastic customer service Read full review ›
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 by Anonymous - from 9 days ago

Terrible Read full review ›
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 by curlytop - from 9 days ago

I used this number twice within one week. Both times it felt I like I was on hold for less then a minute. Clearly this is a five star number Read full review ›
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 by M - from 12 days ago

Very good and quick Read full review ›
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 by Anonymous - from 16 days ago

Talking to a human being is so much better and effective than talking to a machine! Thank you for this option! Read full review ›
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 by Anonymous - from 16 days ago

Answered my cancellation questions quickly. Read full review ›
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 by BlueG - from 19 days ago

I had many questions and the Amtrak representative was very helpful. She even held a booking for me! Read full review ›
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 by Tattict - from 20 days ago

I was about to hang up because I got the same recording at this number that I had just heard at another Amtrak number which had subsequently Read full review ›
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 by Anonymous - from 21 days ago

great Read full review ›
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 by Anonymous - from 23 days ago

Better to just go to the train station. Read full review ›
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 by SelmaAnne5 - from 24 days ago

Was told my wait time would be up to 30 minutes. I only waited 2 and the rep was able to handle my problem quickly and efficiently. Read full review ›
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 by JCF - from 25 days ago

This cust. service no. is the best. Rep was great. Read full review ›
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 by moppen27 - from 25 days ago

Got a rep quickly and she was helpful Read full review ›
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 by Anonymous - from 27 days ago

The best customer experience possible. Efficient, polite, and fast Read full review ›
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 by Anonymous - from 29 days ago

The agent was very polite and answered my questions quickly. Read full review ›
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