Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.1
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.3
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by dk - from 3 days ago

representative answered right away Read full review ›
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 by Sandra C Browne - from 6 days ago

The trip advertised on the web showed a modern train with handicapped quarters. The track from Chicago to L.A. lurched back and forth so se Read full review ›
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 by Joan - from 6 days ago

Trying to find email address to send lengthy complaint. Sent me right back to the place that couldn't help me Read full review ›
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 by nope - from 10 days ago

A+, this is why i like working with people better Read full review ›
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 by dennis - from 12 days ago

They suck Read full review ›
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 by Anonymous - from 12 days ago

Wonderful communication; recommend highly to all! Read full review ›
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 by Jill - from 13 days ago

When you ask to speak to someone in customer service they just put you on an endless hold. Gave up after 30 min. Read full review ›
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 by Lori - from 13 days ago

Jane was very helpful Read full review ›
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 by Anonymous - from 15 days ago

very helpful and polite Read full review ›
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 by Anonymous - from 15 days ago

Answered quickly, friendly, helpful Read full review ›
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 by Lskmuse - from 15 days ago

The worst company in America and paid for with tax payers dollars Read full review ›
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 by Anonymous - from 17 days ago

Amtrak doesn't care about their customers. Read full review ›
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 by Anonymous - from 18 days ago

Both reps Aimee and Joanne were helpful. Read full review ›
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 by Jan - from 19 days ago

Barb was very helpful Read full review ›
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 by Anonymous - from 30 days ago

Very accomodating 100/ proffessional Read full review ›
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