Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.1
OUT OF 5
COMMUNICATION
4.2
OUT OF 5
RESPONSIVENESS
8.3
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Ann - from 5 days ago

She was very friendly and answered all my questions. Read full review ›
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 by Anonymous - from 6 days ago

I had a question about bike service on the train, which they were able to confirm quickly. Read full review ›
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 by Anonymous - from 8 days ago

Good. Read full review ›
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 by Anonymous - from 9 days ago

all great!! with the excetion of the Reno,Nv no answering their pone at all!! But te othrs were reatThanks! Read full review ›
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 by Anonymous - from 10 days ago

answered right away after multiple automated announcements. Was great fast contact with a person. The person, however, didn't have much info Read full review ›
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 by Anonymous - from 10 days ago

Great customer service - very professional Read full review ›
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 by Rbwest - from 11 days ago

extremely helpful and pleasant. a real Amtrak asset. Read full review ›
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 by Anonymous - from 11 days ago

no one knew number or about tickets, schedule Read full review ›
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 by Sancho Panza - from 17 days ago

Lady answered--no annoying menu. Immediately made reservation. Top Notch. Read full review ›
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 by carol - from 18 days ago

Your employee Rosa Marie at the Santa Barbara customer service office am shifting was rude and had no compassion. I am a 62 year old disable Read full review ›
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 by Anonymous - from 19 days ago

Customer service, not relations. Worst hold music of my life. Read full review ›
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 by penn - from 20 days ago

horrible Read full review ›
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 by tommy - from 23 days ago

They held my family hostage for over three hours today from Washington DC to Wilson. A trip that was supposed to take 3 /12 hours took 6 1/2 Read full review ›
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 by frequent traveler - from 23 days ago

Robo message said the wait would be 14 minutes--it was 2 minutes. Read full review ›
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 by Anonymous - from 27 days ago

why acnt they just put this on their website Read full review ›
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