Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.2
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.1
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Anonymous - from 8 days ago

answered immedeatley Read full review ›
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 by poet. C. D. Hall - from 15 days ago

They could be a little friendlier11 Read full review ›
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 by Tomt - from 23 days ago

The computer voice said there would be a 7 minute wait, but it was more like 5 seconds. The lady did a great job. Why doesn't Amtrak tell Read full review ›
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 by Buddy - from 25 days ago

Very pleasant & helpful EXcEllent Help Read full review ›
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 by Mac - from 25 days ago

surprise - first call, wait was 10seconds. Second call was 5 minutes. Third call picked up right away. Read full review ›
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 by Mitzie - from 26 days ago

Spent hrs getting either a "all agents are busy". being disconnected by phone voice, or no response AT ALL. And you want customer loyalty? Read full review ›
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 by Jessie - from 26 days ago

Although they said it could be a 30 min wait, it took only 4 minutes Read full review ›
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 by PHAB2 - from 27 days ago

I didn't feel rushed; the operator actually gave me the opportunity to talk a little more about the circumstances of the trip and I got more Read full review ›
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 by Anonymous - from 30 days ago

Courteous and helpful. Read full review ›
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 by Anonymous - from 1 mo ago

very friendly, cheerful Read full review ›
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 by Anonymous - from 1 mo ago

Endless wait for no useful information Read full review ›
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 by Anonymous - from 1 mo ago

Could not talk to a live person, could not get questions answered, driving Read full review ›
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 by suzilegal - from 1 mo ago

i had to rebook a ticket only minutes before the departure and had no problem changing the ticket. great work! Read full review ›
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 by Grace - from 1 mo ago

Actually, my call was answered within 15 seconds and the woman I spoke to was very patient and helpful. Read full review ›
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 by Greg - from 1 mo ago

Personal service from a real live warm human being! Absolutely thrilling! Read full review ›
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