Amtrak Customer Reviews

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Amtrak Ratings Summary

SUPPORT QUALITY
4.2
OUT OF 5
COMMUNICATION
4.3
OUT OF 5
RESPONSIVENESS
8.2
MINUTES - AVERAGE
OVERALL RATING
4.1
OUT OF 5


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Recent Amtrak Reviews 1 - 15 of 281

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 by Jwerthan - from 6 days ago

Just needed a confirmation. Didn't have reservation number. Agent was very good. Very efficient. Read full review ›
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 by ms charlie - from 7 days ago

was blown away by how quickly the phone was answered and the information and kindness of the woman who helped me !! Read full review ›
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 by Anonymous - from 7 days ago

Shockingly Quick and extremely helpful. Read full review ›
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 by Anonymous - from 7 days ago

Outstanding service !! Read full review ›
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 by Anonymous - from 7 days ago

Outstanding service Read full review ›
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 by train travel - from 16 days ago

very helpful, friendly,didn't wait long, curtious, answered all questionseven called the next day to verify that i had currect res # n anoth Read full review ›
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 by train rides r the best - from 16 days ago

so helpful, nice, courteous - couldn't ask for better service! Read full review ›
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 by Anonymous - from 16 days ago

Made reservation 1 adult 1 child roundtri, 2-5-15, return 2-8-15.Got to train, train person charges 30, Ok,he tells me the return trip, mu Read full review ›
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 by jeanran - from 19 days ago

Call was answered immediately with excellent customer service. Read full review ›
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 by Anonymous - from 21 days ago

The representatives are clear spoken and very helpful and pleasant. Read full review ›
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 by Pndrgn99 - from 23 days ago

The Amtrak reservation agent told me that there was nothing I could possibly do about my fare change. When I asked about how to get a hold Read full review ›
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 by Anonymous - from 24 days ago

Answered the phone quick. Glad I found this website! Read full review ›
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 by Anonymous - from 25 days ago

Answered my question, but was ambiguous about it. "Up to the conductor's decision" isn't a solid answer. Read full review ›
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 by Trinn - from 1 mo ago

No wait for human CS and no wait after transfer to Customer Relations. Set up my reservation with no trouble. A *wonderful* experience!!!!! Read full review ›
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 by Anonymous - from 1 mo ago

representative patient and helpful Read full review ›
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