Something is really wrong with Amtraks computer...
A Amtrak customer review by GetHuman user ~ronald clark from November 20th, 2017
Background on ~ronald clark's case
GetHuman: ~ronald clark - can you tell our other Amtrak customers when your case took place?
~ronald clark: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~ronald clark a list of common Amtrak problems)
~ronald clark: "Cancel or Change Booking" was why I was trying to call.
~ronald clark's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ronald clark: Something is really wrong with Amtraks computer system , I'm trying to apply for a position and you cant get through to the system, it keeps reverting you back to the start position I've used several different computers in other locations.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~ronald clark: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ronald clark: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~ronald clark: For that I would say four out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~ronald clark: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ronald clark taken from his Amtrak customer service problem that occurred on November 14th, 2017.