Amtrak: these people are awesome
A Amtrak customer review by GetHuman user ~shirley whitson from November 21st, 2017
Background on ~shirley whitson 's case
GetHuman: ~shirley whitson - can you tell our other Amtrak customers when your case took place?
~shirley whitson : Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~shirley whitson a list of common Amtrak problems)
~shirley whitson : "Refund" was why I was trying to call.
~shirley whitson 's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shirley whitson : these people are awesome
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~shirley whitson : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shirley whitson : I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~shirley whitson : For that I would say three out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~shirley whitson : Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shirley whitson taken from his Amtrak customer service problem that occurred on November 19th, 2017.