Amtrak: The attendant couldn't help the fact that the t...
A Amtrak customer review by GetHuman user ~upset parent from November 21st, 2017
Background on ~upset parent's case
GetHuman: ~upset parent - can you tell our other Amtrak customers when your case took place?
~upset parent: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~upset parent a list of common Amtrak problems)
~upset parent: "Missing Items" was why I was trying to call.
~upset parent's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset parent: The attendant couldn't help the fact that the train was running late and made no effort to discuss anything that Amtrak would try to do to make up for the inconvenience of the passenger missing connecting train.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~upset parent: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset parent: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~upset parent: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~upset parent: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset parent taken from his Amtrak customer service problem that occurred on November 14th, 2017.