Amtrak: Robo message said the wait would be ** minutes...
A Amtrak customer review by GetHuman user ~frequent traveler from November 23rd, 2017
Background on ~frequent traveler's case
GetHuman: ~frequent traveler - can you tell our other Amtrak customers when your case took place?
~frequent traveler: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~frequent traveler a list of common Amtrak problems)
~frequent traveler: "Overcharge/Strange charge" was why I was trying to call.
~frequent traveler's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frequent traveler: Robo message said the wait would be ** minutes--it was * minutes.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~frequent traveler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frequent traveler: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~frequent traveler: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~frequent traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frequent traveler taken from his Amtrak customer service problem that occurred on November 16th, 2017.