Amtrak: Lady answered--no annoying menu. Immediately ma...
A Amtrak customer review by GetHuman user ~Sancho Panza from November 23rd, 2017
Background on ~Sancho Panza's case
GetHuman: ~Sancho Panza - can you tell our other Amtrak customers when your case took place?
~Sancho Panza: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Sancho Panza a list of common Amtrak problems)
~Sancho Panza: "Cancel booking" was why I was trying to call.
~Sancho Panza's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sancho Panza: Lady answered--no annoying menu. Immediately made reservation. Top Notch.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Sancho Panza: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sancho Panza: I'd give them a three out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Sancho Panza: For that I would say four out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Sancho Panza: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sancho Panza taken from his Amtrak customer service problem that occurred on November 18th, 2017.