Amtrak: The lady was wonderful the service was great. I...

A Amtrak customer review by GetHuman user ~Paula Finley from November 24th, 2017

Background on ~Paula Finley's case

GetHuman: ~Paula Finley - can you tell our other Amtrak customers when your case took place?
~Paula Finley: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Paula Finley: I used the 800-872-7245 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Paula Finley a list of common Amtrak problems)
~Paula Finley: "Overcharge/Strange charge" was why I was trying to call.

~Paula Finley's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paula Finley: The lady was wonderful the service was great. I have always had great service from amtrak.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Paula Finley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paula Finley: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Paula Finley: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Paula Finley: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paula Finley taken from his Amtrak customer service problem that occurred on November 16th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews

~Paula Finley's Amtrak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amtrak, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amtrak in any way.

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