Ancestry.com: Customer Service was very helpful.

A Ancestry.com customer review by GetHuman user ~Satisfied Customer from November 18th, 2017

Background on ~Satisfied Customer's case

GetHuman: ~Satisfied Customer - can you tell our other Ancestry.com customers when your case took place?
~Satisfied Customer: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Ancestry.com, and if so, how?
~Satisfied Customer: I used the 800-262-3787 number I found for on the GetHuman Ancestry.com customer phone number page I was on: Ancestry.com Customer Service Phone Number
GetHuman: And which of these common Ancestry.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Satisfied Customer a list of common Ancestry.com problems)
~Satisfied Customer: "Change plan" was why I was trying to call.

~Satisfied Customer's review of Ancestry.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Ancestry.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Satisfied Customer: Customer Service was very helpful.
GetHuman: Let's quantify your experience contacting Ancestry.com. On a scale of 1 to 5, how easy is it go get help on a Ancestry.com problem?
~Satisfied Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Satisfied Customer: I'd give them a three out of five on communication.
GetHuman: And what about Ancestry.com's ability to quickly and effectively address your problem?
~Satisfied Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Ancestry.com customers?
~Satisfied Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Ancestry.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Satisfied Customer taken from his Ancestry.com customer service problem that occurred on November 9th, 2017.

Ancestry.com

2.00 of 5 stars | 25 reviews

~Satisfied Customer's Ancestry.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ancestry.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ancestry.com in any way.

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