Anthem Blue Cross & Blue Shield: Had to enter account information before pressin...

A Anthem Blue Cross & Blue Shield customer review by GetHuman user ~kecknj from November 22nd, 2017

Background on ~kecknj's case

GetHuman: ~kecknj - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
~kecknj: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
~kecknj: I used the 800-280-7293 number I found for on the GetHuman Anthem Blue Cross & Blue Shield customer phone number page I was on: Anthem Blue Cross & Blue Shield Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~kecknj a list of common Anthem Blue Cross & Blue Shield problems)
~kecknj: "Coverage question" was why I was trying to call.

~kecknj's review of Anthem Blue Cross & Blue Shield customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kecknj: Had to enter account information before pressing zero affected a transfer, though the first time it put me on hold for ten minutes, then said "Thank you for calling" and hung up. Transferred me to correct department but told me I had to call another number to get a procedure pre-certified. IT department couldn't solve my problem, told they would call me. Anthem has horrendous customer service.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
~kecknj: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kecknj: I'd give them a two out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
~kecknj: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
~kecknj: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kecknj taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on November 16th, 2017.

Anthem Blue Cross & Blue Shield

2.42 of 5 stars | 84 reviews

~kecknj's Anthem Blue Cross & Blue Shield Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Anthem Blue Cross & Blue Shield, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Anthem Blue Cross & Blue Shield in any way.

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