Anthem Blue Cross CA: Either I was connected to the wrong dept, or th...

A Anthem Blue Cross CA customer review by GetHuman user ~Anonymous from November 21st, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
~Anonymous: I used the 800-333-0912 number I found for on the GetHuman Anthem Blue Cross CA customer phone number page I was on: Anthem Blue Cross CA Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Anthem Blue Cross CA problems)
~Anonymous: "Overcharge/Strange charge" was why I was trying to call.

~Anonymous's review of Anthem Blue Cross CA customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Either I was connected to the wrong dept, or the person who I spoke with didn't know what to do. At the end, she couldn't process a simple premium payment and tried to get me to send a check to an address in San Antonio, TX when my letter from Anthem stated that my check or money order be sent to Oxnard, CA. Good waste of ** min.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Anthem Blue Cross CA customer service problem that occurred on November 13th, 2017.

Anthem Blue Cross CA

2.41 of 5 stars | 92 reviews

~Anonymous's Anthem Blue Cross CA Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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