Anthem Blue Cross CA: Anthem Blue Cross has so very serious issues an...

A Anthem Blue Cross CA customer review by GetHuman user ~PITA2 from November 21st, 2017

Background on ~PITA2's case

GetHuman: ~PITA2 - can you tell our other Anthem Blue Cross CA customers when your case took place?
~PITA2: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
~PITA2: I used the 800-333-0912 number I found for on the GetHuman Anthem Blue Cross CA customer phone number page I was on: Anthem Blue Cross CA Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~PITA2 a list of common Anthem Blue Cross CA problems)
~PITA2: "Coverage question" was why I was trying to call.

~PITA2's review of Anthem Blue Cross CA customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PITA2: Anthem Blue Cross has so very serious issues and frustrations for customers who are just trying to speak to customer service rep. I finally got through today and spoke to a woman who listened to my problem and then was able to solve the issue. It had t due with incorrect monthly policy billings.She was able to finally I hope correct the problem. We will see of course in time, but she admitted that there system has had Many problems. Thats an understatement, but if they can correct things and I have what I signed up for at least I will not hit the ceiling every month that they send me incorrect bills.I wish i could help everyone else its been the MOST frustrating experience I have EVER had dealing with health care. I was one of those people who loved their old plan, could afford the payments- now my payments have doubled and I really feel the whole Obmama Care health plan has been rolled out so poorly...One has no choice and that is even worse.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~PITA2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PITA2: I'd give them a five out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~PITA2: For that I would say four out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~PITA2: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PITA2 taken from his Anthem Blue Cross CA customer service problem that occurred on November 14th, 2017.

Anthem Blue Cross CA

2.41 of 5 stars | 92 reviews

~PITA2's Anthem Blue Cross CA Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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