Anthem Blue Cross CA: Long Wait!! again and again. Agents unavailable...
A Anthem Blue Cross CA customer review by GetHuman user ~Chris Tashjian from November 26th, 2017
Background on ~Chris Tashjian's case
GetHuman: ~Chris Tashjian - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Chris Tashjian: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris Tashjian a list of common Anthem Blue Cross CA problems)
~Chris Tashjian: "Renew coverage" was why I was trying to call.
~Chris Tashjian's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris Tashjian: Long Wait!! again and again. Agents unavailable. Technical difficulties.... tray again and again.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Chris Tashjian: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris Tashjian: I'd give them a three out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Chris Tashjian: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Chris Tashjian: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris Tashjian taken from his Anthem Blue Cross CA customer service problem that occurred on November 16th, 2017.