Apple: Excellent service
A Apple customer review by GetHuman user ~Lucky dog from November 21st, 2017
Background on ~Lucky dog's case
GetHuman: ~Lucky dog - can you tell our other Apple customers when your case took place?
~Lucky dog: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucky dog a list of common Apple problems)
~Lucky dog: "Refunds and Returns" was why I was trying to call.
~Lucky dog's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucky dog: Excellent service
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Lucky dog: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucky dog: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Lucky dog: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~Lucky dog: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucky dog taken from his Apple customer service problem that occurred on November 12th, 2017.