Apple: not helpful
A Apple customer review by GetHuman user ~jojo johnson from November 26th, 2017
Background on ~jojo johnson's case
GetHuman: ~jojo johnson - can you tell our other Apple customers when your case took place?
~jojo johnson: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~jojo johnson a list of common Apple problems)
~jojo johnson: "Complaint" was why I was trying to call.
~jojo johnson's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jojo johnson: not helpful
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~jojo johnson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jojo johnson: I'd give them a two out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~jojo johnson: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~jojo johnson: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jojo johnson taken from his Apple customer service problem that occurred on November 18th, 2017.