Apria Healthcare: I DID NOT GET A RESPONSE, I GOT UP EARLY AND IT...
A Apria Healthcare customer review by GetHuman user ~ELIZABETH COUCH from November 24th, 2017
Background on ~ELIZABETH COUCH's case
GetHuman: ~ELIZABETH COUCH - can you tell our other Apria Healthcare customers when your case took place?
~ELIZABETH COUCH: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~ELIZABETH COUCH a list of common Apria Healthcare problems)
~ELIZABETH COUCH: "Update account information" was why I was trying to call.
~ELIZABETH COUCH's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ELIZABETH COUCH: I DID NOT GET A RESPONSE, I GOT UP EARLY AND IT IS NOW *:** P.M. AND I HAVE NOT HEARD FROM THE APRIA MAN. I DO HAVE OTHER COMMITMENTS, AND THIS IS RIDICILOUS. I CALLED A PHONE NO. AND WAITED FOR ** MINUTES AND THE SAME OLD APOLOGIZING, AND THAT DOESN'T HELP. I AM GOING TO COMPLAIN TO SOME OTHER PEOPLE. SURELY SOMEONE CAN HELP THIS SITUATION.
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~ELIZABETH COUCH: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ELIZABETH COUCH: I'd give them a three out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~ELIZABETH COUCH: For that I would say four out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~ELIZABETH COUCH: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ELIZABETH COUCH taken from his Apria Healthcare customer service problem that occurred on November 15th, 2017.