Ashley Furniture: Gives no information. Will not transfer you to...

A Ashley Furniture customer review by GetHuman user GetHuman-224053 from November 26th, 2017

Background on GetHuman-224053's case

GetHuman: GetHuman-224053 - can you tell our other Ashley Furniture customers when your case took place?
GetHuman-224053: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman-224053: I used the 800-477-2222 number I found for on the GetHuman Ashley Furniture customer phone number page I was on: Ashley Furniture Customer Service Phone Number
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224053 a list of common Ashley Furniture problems)
GetHuman-224053: "Change order" was why I was trying to call.

GetHuman-224053's review of Ashley Furniture customer service

GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224053: Gives no information. Will not transfer you to store or customer service.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
GetHuman-224053: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224053: I'd give them a five out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
GetHuman-224053: For that I would say two out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
GetHuman-224053: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224053 taken from his Ashley Furniture customer service problem that occurred on November 25th, 2017.

Ashley Furniture

2.25 of 5 stars | 96 reviews

GetHuman-224053's Ashley Furniture Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ashley Furniture, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ashley Furniture in any way.

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