Ashley Furniture: I bought a sofa an love seat * years ago they b...

A Ashley Furniture customer review by GetHuman user ~marie from November 27th, 2017

Background on ~marie's case

GetHuman: ~marie - can you tell our other Ashley Furniture customers when your case took place?
~marie: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
~marie: I used the 800-477-2222 number I found for on the GetHuman Ashley Furniture customer phone number page I was on: Ashley Furniture Customer Service Phone Number
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~marie a list of common Ashley Furniture problems)
~marie: "Returns" was why I was trying to call.

~marie's review of Ashley Furniture customer service

GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marie: I bought a sofa an love seat * years ago they both started peeling I sent photos to one ashley way and they said it was nothing they could do because of the * year warranty who can afford to purahse a set evey two years on a fix income i will continue to buy ashley furniture and from farmers furniture, not upset just needed to voice my opinion.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~marie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marie: I'd give them a three out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~marie: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~marie: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marie taken from his Ashley Furniture customer service problem that occurred on November 25th, 2017.

Ashley Furniture

2.25 of 5 stars | 96 reviews

~marie's Ashley Furniture Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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