Assurance Wireless: Service communication are terrible. they just g...
A Assurance Wireless customer review by GetHuman user ~peed off from November 19th, 2017
Background on ~peed off's case
GetHuman: ~peed off - can you tell our other Assurance Wireless customers when your case took place?
~peed off: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~peed off a list of common Assurance Wireless problems)
~peed off: "Overcharge/Strange charge" was why I was trying to call.
~peed off's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peed off: Service communication are terrible. they just give you the run around and don't solve any problems.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~peed off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peed off: I'd give them a one out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~peed off: For that I would say two out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~peed off: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peed off taken from his Assurance Wireless customer service problem that occurred on November 14th, 2017.