Assurance Wireless: I returned replacement telephone.. You want me...
A Assurance Wireless customer review by GetHuman user ~annmar kang from November 25th, 2017
Background on ~annmar kang's case
GetHuman: ~annmar kang - can you tell our other Assurance Wireless customers when your case took place?
~annmar kang: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~annmar kang a list of common Assurance Wireless problems)
~annmar kang: "Change plan" was why I was trying to call.
~annmar kang's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annmar kang: I returned replacement telephone.. You want me to pay for it. I would rather return the skinny on I was using and buy a fat flip phone that is compatible.. Hanging up on me was the last straw.. ***.***.**** is my number and since the last manager on Monday Jan * did not resolve this and I was disconnected on Monday and this call I was on Tuesday is extremely discouraging. Anna
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~annmar kang: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annmar kang: I'd give them a two out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~annmar kang: For that I would say one out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~annmar kang: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annmar kang taken from his Assurance Wireless customer service problem that occurred on November 21st, 2017.